Writing Services

Whether you need one user manual or a complete suite of documentation, we can help.If you have an in-house content development and training group, we can become a virtual extension of it, supporting your content people at crunch times or taking on specific assignments to ward off a crunch. If you don’t have a resident content development group, we can fill that role, providing you with all of the services you would hope to get from a fully staffed documentation unit.We are frequently brought on board to complete a project-unique assignment requiring expertise that current staff do not have.  This includes building a robust online Help system, creating video computer training modules, or converting existing hardcopy documents to searchable online content.

Our services cover a full range of customized technical, marketing, web content, graphic design, online Help, donor letters, and business documentation such as the following:

 
  • User Guides
  • Online Documentation
  • Operator’s Manuals
  • Programmer’s Guides
  • Administrator’s Guides
  • Installation Guides
  • Technical Reference Manuals
  • Project Status Reports
  • Training Manuals
  • Test and Evaluations
  • User Instructions
  • Tutorials
  • Computer-based Training
  • Maintenance Procedures
  • Proposals
  • Reports
  • Process Documentation
  • Policies/Procedures
  • SOPs
  • Work Flows
  • System Design Documents
  • Test Scripts
  • Project Plans
  • Storyboards
  • Training Support Materials
  • Courseware
  • Multimedia Presentations
  • Publication Graphics

Working together for you

We manage your project from beginning to end, working collaboratively with you. We coordinate all phases of the project to ensure that you obtain the best work possible on time and within budget.  

We assign a team of professional writers, editors, production specialists, and a subject matter experts to each project.  An experienced project manager oversees the project by conducting client interviews, gathering in depth details of the project, pulling our assigned team together, and working directly with you throughout the entire project life cycle.  Our project managers ensure that schedules and milestones are rigorous, realistic, and adhered to; problems are noted and resolved early; and resources work synergistically. The project manager works on-site or remotely, depending on project complexity.

Contact us to discuss how we can help you build your online content, printed documentation, and content managemnet system today.